Well! Seems like the ‘Open Source’ hardware community is full of crap, ie; one of the largest vendors, Sparkfun Electronics. They spent about a month and a half playing up a ‘free day’ where they were giving away 100k in parts. Nice, right? You read the article, you think that it’s going to be something that they’re at least a little prepared for, and will be handled in a decent and respectful manner. Uhm, no. Not in the slightest. They got horribly slammed, servers effectively down for the couple hours that they supposedly gave away these parts.. Now, I already had an account with them, as I often placed orders with them before, so I simply prepared my order beforehand, and had it ready to go. And so, when orders started to come in for ‘Free day’, I just had to finish my order, and there we go! Planning and foresight prevails! Uhm, no. Sparkfun spent a lot of time playing up their server setup, too, saying that we *might* have some difficulties.
That turned into two hours of pushing ‘refresh’. Then, I couldn’t place the order. Of course, then the offer was over.
In list form:
1. Don’t offer something unless you can deliver it in a timely manner. Playing it off as a ‘contest’ against bad server architecture is a poor way of doing it. That’s not random at all, it’s a bait and switch- I feel fooled and fucked over now.
2. It was immensely disrespectful towards their customers- I spent two hours trying to push an order through a broken web app- one of the most frustrating things one can experience. That was totally crap- this is how you treat loyal customers?
3. This could have been done in a fair manner. There’s a lot of different ways- a lottery, a percent off for customers, anything but a free-for-all. But they had to choose a manner that actually upset a lot of their customers? What?!
Anyhow, the bottom line? I’ll never spend another dime with these jerks, because they don’t respect the community at all- They royally screwed the pooch on this one- I can take a clear-cut win/lose scenario, but don’t piss me off for two hours and expect me to come back and actually give you any money! And I’m very sure that I’m not alone at all on this one- Sparkfun seems to be more about taking advantage of the customer than actually doing something useful- I browsed around and found everything I needed elsewhere, for at least 40% less.
And Sparkfun? Be a little more honest, next time. You did a great job of ticking of a lot of people and losing a lot of customers- Get people’s hopes up then just drop them, right? Congrats on that. Did you even give away anything? This could have been a scam from the start, give a little away, get some shills.. In any case, I’ll give my cash to Mouser.com or Digikey, they’re cheaper, better selection, faster shipping, and Adafruit has everything else I could want. You just fail at taking care of your customers, and I regret spending a dime with you in the first place, and even hearing your name irritates the hell out of me. Screw you!
















